The customer has the right to return the purchased products for two reasons:
I. the right to unilateral termination of the contract
II. defective products or wrongly delivered products
In both cases, returned products must be unused, with original packaging and undamaged. If these instructions are not followed, vinoljubac.hr reserves the right to refuse the return and not issue a refund.
Regarding refunds, you will be refunded the same way you made the payment. Refunds will be issued no later than 14 days after vinoljubac.hr receives the returned products or you provide us with proof that you have returned the products. You will receive a refund of the price paid and the cost of standard shipping for the returned products.
We do not exchange products. If for any reason you decide to return the products, i.e. exchange them for another, visit the webshop and make a new purchase.
The cost of shipping returned products is paid by the Buyer.
In both cases, you can return the products to our warehouse address:
JELA PLUS doo, street Podgaj num. 5, 20236 MOKOŠICA
The following products are excluded from the possibility of return:
a) special products
b) products from cooperation
c) products from sales “Buy one, get one free” and “Buy two, get one free”
e) products marked as final sale
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
The customer has the right to unilaterally terminate the Agreement without giving any special reason by notifying vinoljubac.hr of this decision by sending an e-mail to: [email protected] within a period of 30 days after receiving the purchased products.
By law, you have the right to return purchased items within a period of 14 days.
If you have any complaints, our customer service team is available to resolve any issue you may have and you can file a complaint by contacting them at
We try to resolve complaints within 7 days, but if we need to carry out a more detailed investigation it may take a little longer. However, we will always keep you updated on what is happening.
We aim to take a fair and reasonable approach to all complaints, but if you are unhappy with our decision or service at any time, please let us know.
Since February 15, 2016, by a special EU regulation, disputes about online purchases across the EU can be resolved through ODR’s online consumer
dispute resolution platform. Online platforms for resolving consumer disputes can be accessed by the customer via the link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.
This means that in relation to an online purchase within the EU (defective product, refund issues, etc.) you can submit a complaint more quickly and
easily at the link above, and the complaint can be submitted in any of the 23 official languages of the EU- And.